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Privacy Policy

ACDoctor takes your privacy seriously.

Last Updated on February 18, 2014.

1. Introduction

This privacy policy applies to www.acdoctor.com owned and operated by ACDoctor, LLC. This privacy policy describes how ACDoctor, LLC. collects and uses the personal information you provide on our web site: www.acdoctor.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

ACDoctor, LLC. (“us,” “we,” or “ACDoctor”) is committed to respecting the privacy rights of our customers, visitors, and other users of ACDoctor.com (the “Site”) and services provided by ACDoctor through the Site (collectively, the “Services”). We created this Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use the Services, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to our Site and information obtained by us from any of our marketing affiliates, and not to any other websites that you may be able to access from the Site or any website of ACDoctor’s business partners, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. Your use of the Services is governed by this Privacy Policy and the Terms of Use.

BY USING THE SITE, SERVICES, AND/OR BY REGISTERING WITH US, YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE WILL TRACK, COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. IF YOU ARE REGISTERING AN ACCOUNT OR USING THE SERVICES ON BEHALF OF AN INDIVIDUAL OR ENTITY OTHER THAN YOURSELF, YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL'S OR ENTITY'S BEHALF.


ACDoctor has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and company practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers information collected through this Web site, www.acdoctor.com and does not cover information that may be collected through downloadable software and through our mobile applications. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at support@acdoctor.com.  If you are not satisfied with our response you can contact TRUSTe here.


2. Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to other information we collect about you

3. Personal Information Collected

In order for you to access certain areas of the Site or certain Services where it is important for us to know who you are so that we can best meet your needs, we may require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes contact data such as your name, e-mail address, phone number and ACDoctor password and demographic data such as your address and your zip code. If you communicate with us or the Service Providers in the ACDoctor HVAC contractor directory by, for example, telephone, e-mail or letter, any information provided in such communication may be collected as Personal Information. 

We may also collect additional information from Service Providers such as trade licensing, insurance coverage, type of legal entity, operating hours and billing Information such as credit card number, and billing address

We also collect other information, some of which may be Personal Information that you voluntarily provide to us when you choose to use some of the Services’ interactive tools and services (“Interactive Tools”), such as searching for HVAC Contractors or using our Easy Quote system. We also collect information you provide voluntarily in free-form text boxes on the Site and through responses to surveys, questionnaires and the like.

4. Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by ACDoctor and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

5. Behavioral Targeting / Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

6. Local Storage Objects (HTML5)

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs.

7. Children’s Online Privacy Protection Act

The Services are not directed at children, and ACDoctor does not knowingly collect any information from individuals under the age of 13. If we learn that we have received any information from an individual under the age of 13 we will delete that information from our own servers.

8. ACDoctor’s Use of Your Information

We may use your Personal Information to recommend certain resources or Providers. We may use your contact data to send you information about ACDoctor or our products or Services, to contact you when necessary. We may use your demographic data or Traffic Data to customize and tailor your experience through the Services, in emails and in other communications, displaying content that we think you might be interested in and according to your preferences. 

9. Sharing of Information

We share certain categories of information we collect from you in the ways described in this Privacy Policy, including as described below:

  • We may share your contact data, Traffic Data, demographic data, with HVAC contractors you choose to connect with through the Services, including via use of the Easy Quote tool.
  • In order to customize your advertising interactions, we may share Personal Information with marketing affiliates and other third parties only on an aggregate (i.e., anonymized) basis.
  • We may share your anonymized Personal Information with third parties to enable them to run statistical research on individual or aggregate trends.
  • We share Personal Information and Traffic Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the Services and/or by making certain Interactive Tools available to our users. Those business partners shall be bound to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your contact data and other Personal Information to carry out their specific business obligations to ACDoctor and to provide your requested services.
  • We may share your contact data with our subcontractors to enable them to send you ACDoctor promotional materials. These subcontractors will only use your contact data to send you ACDoctor promotional materials.
  • We may share certain marketing metrics including, but not limited to, anonymized Personal Information and non-personal Information, with our business partners to help determine the effectiveness of certain advertising campaigns.
  • We may transfer information about you to another company in connection with a merger, sale or acquisition by or of ACDoctor. In this event, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. ACDoctor does not share, sell, rent or trade your Personal Information with any third parties for their promotional purposes.

10. User Choice

You may choose not to provide us with any Personal Information. In such an event, you can still access and use some of the Services; however you will not be able to access and use certain key features of the Services that require your Personal Information.

11. Confidentiality and Security

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Personal Information or any other information we collect about you is necessary to: (1) comply with a court order or other legal process; (2) protect the rights, property or safety of ACDoctor or another party; (3) enforce our Terms of Use; or (4) respond to claims that any posting or other content violates the rights of third-parties.

12. Public Information

Any information that you may reveal in a review posting or other online discussion or forum is intentionally open to the public and is not in any way private. You should think carefully before disclosing any personal information in any public forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict. To request removal of your personal information from our  community forum, contact us at support@acdoctor.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

13. Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@acdoctor.com.

14. Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button, Google+ share button, Pinterest share button and Twitter follow button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

15. Security

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information on our Site, we encrypt that information using secure socket layer technology (“SSL”).

Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, you should understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your Personal Information. If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law.

16. Lost or Stolen Information

You must promptly notify us if your contact data is lost, stolen, or used without permission. In such an event, we will remove that contact data from your account and update our records accordingly.

17. Updates and Changes to Privacy Policy

ACDoctor may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

18. Controlling Your Personal Information

As a registered user of the Services, you can modify some of the Personal Information you have included in your profile or change your username by logging in and accessing your account. Upon your request, ACDoctor will use commercially reasonable efforts to delete your account and the Personal Information in your profile; however, it may be impossible to remove your account without some residual information being retained by ACDoctor. Registered users who wish to close their account should email: support@acdoctor.com

19. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@acdoctor.com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

20. Choice/Opt-Out

Service providers may at anytime choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, by editing their profile (“opt-out” election)  or you can contact us at support@acdoctor.com, send postal mail to ACDoctor LLC 2151 W. Hillsboro Blvd. Suite 400 Deerfield Beach, FL 33442 or phone customer service at 866-264-1479. This opt out election excludes e-mails that are part of the process for requesting a service.

21. Links to Other Websites

The Site contains links to third party websites to which ACDoctor has no affiliation. ACDoctor does not share your Personal Information with those websites and is not responsible for their privacy practices. Some websites may have the look and feel of our Site. Please be aware that you may be on a different site and that this Privacy Policy only covers our Site. A link to a non-ACDoctor website does not constitute or imply endorsement by ACDoctor. Additionally, we cannot guarantee the quality or accuracy of information presented on non-ACDoctor websites. Should you decide to visit one of these third party websites, we suggest that you read its privacy policy.

22. Contacts

If you have any comments, concerns or questions about this Privacy Policy, please contact us at support@acdoctor.com or ACDoctor, LLC , 2151 W. Hillsboro Blvd, suite 400, Deerfield Beach, FL, 33442
Phone: (866)264-1479

 

Copyright © 2007-2015 ACDoctor, Inc. All Rights Reserved.

 


ACDoctor

ACDoctor.com will continually be enhanced to provide the most comprehensive resource on the Internet to learn and find answers on indoor comfort systems including heating, air conditioning, indoor air quality (IAQ) and energy conservation.

Your comments help shape our development efforts, so please give us your feedback!

E-Mail: info@acdoctor.com
Phone: (866) 264-1479

The ACDoctor Team