This Privacy Policy discloses the privacy practices for Watsco Ventures LLC d/b/a AC Doctor (“AC Doctor,” “we,” or “us”) and covers the collection, use, and disclosure of “Personal Data” that is collected by us through the acdoctor.com website (“Site”) or by otherwise interacting with you (collectively, the “Service”). AC Doctor operates the Service to connect you with service professionals to address your HVAC/R service needs. We use Personal Data provided by you to us or provided by you to third parties who sell that information to us to contact you about the products or services you have searched for online.
The Site may link to third-party websites or use third-party’s services and tools on its website. This Privacy Policy does not apply to any company or person that is not owned, operated, or managed by us, and does not apply to any other companies’ or organizations’ websites to which we may provide you links or otherwise direct you. We recommend that you review the privacy policy at each such website to determine how that website protects your privacy.
To learn more about us visit our website at https://www.acdoctor.com/.
Watsco Ventures d/b/a AC Doctor
2665 S. Bayshore Drive, Suite 901
Coconut Grove, FL 33133
If you choose to exercise your rights to within the scope of applicable law to access, correct, opt-out, or delete your personal information, contact us by submitting a request or by emailing us at privacy@acdoctor.com.
If you have any questions or complaints about this Privacy Policy, please contact us at privacy@acdoctor.com. We welcome your comments or questions. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with this Privacy Policy and in accordance with applicable law.
By visiting the Site or by using the Service, you agree to our collection and use of Personal Data in accordance with this Privacy Policy and our Terms and Conditions (“Terms”). We encourage you to review these policies as continued use of the Services constitutes acceptance of the Privacy Policy and Terms, to the extent permissible under applicable law.
Personal Data collected consists of information you provide directly to us or to our third-party partners when you fill out a digital form, communicate with us via phone, text, or email to connect you with a professional services provider, request customer support, or otherwise communicate with us.
The types of Personal Data that we may collect, store, and process about you, by ourselves or through third parties, may include the categories below. However, this does not mean that all categories or examples of Personal Data below are collected about everyone who uses the Service:
Other Personal Data collected may be described in other sections of this Privacy Policy or by dedicated explanation text contextually with the data collection.
The Personal Data may be freely provided by you or collected automatically when using the Service.
Cookies are small blocks of data that are stored on browsers or devices by websites, applications, online media, and advertisements. The purpose of cookies is to help the website keep track of your visits and activity. Any use of cookies – or of other tracking tools – by us or by the owners of third-party services used by the Site, unless stated otherwise, serves to identify you, and remember your preferences, for the sole purpose of providing the Service. We may also work with third-party service providers for analytics and email services that will use cookies or javascript to collect information about your use of the Site in order to improve your experience. Failure to provide certain Personal Data may make it impossible for AC Doctor to provide its Service. You have the opportunity through the Site to opt-out of cookie and data collection for third-party providers that are not strictly necessary for continued functionality on the website.
You assume responsibility for Personal Data originating from third parties published or shared with us through the Service and declare that you have the right to communicate or broadcast them, thus relieving us of all responsibility.
AC Doctor has implemented reasonable technical, physical, and administrative safeguards to help protect Personal Data from unlawful use and unauthorized disclosure.
AC Doctor’s data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to AC Doctor, in some cases, the Personal Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by AC Doctor.
The Personal Data is processed at AC Doctor’s operating offices, including offices in Coconut Grove, Florida, USA, and in any other places where the parties involved with the processing are located.
The Personal Data is kept for as long as we deem reasonably necessary to provide the Service or for our business purposes, unless a different retention period is required by any applicable law, rule, or regulation. We reserve the right to delete or destroy any information collected, including Personal Data, and you can always request that we suspend or remove the Personal Data.
Personal Data about you is collected to allow the website and any application to provide its services, as well as for the following purposes: registration and authentication, analytics, product or service recommendations, remarketing and behavioral targeting, managing contact information and communicating with you, infrastructure monitoring, hosting, , location-based interactions, sharing with third-party service professionals in connection with performing the Service. The Personal Data used for each purpose is outlined in the specific sections of this document.
The purposes for which we may process Personal Data will vary depending on the circumstances. In general, we use Personal Data for the reasons set forth below:
AC Doctor may use Personal Data to monitor and analyze web traffic, keep track of your behavior on the Site, improve customizable search functionalities, and to detect and block suspicious activities.
AC Doctor may use Personal Data to enable communication with you via phone, email, SMS/text messaging, mailing list or newsletter. AC Doctor may also leverage advanced data analytics and machine learning to target the right audience with personalized and relevant ads. AC Doctor may also use data such as purchase history and engagement metrics to reward customer loyalty.
AC Doctor may use Personal Data to provide customer service, automate service operations and the procurement process, and manage compliance with the Privacy Policy and any consent from you.
AC Doctor utilizes third party services for the purpose of hosting data and files that enable the website and any mobile applications to run and be distributed. Some of these services work through servers geographically distributed, making it difficult to determine the actual location where the Personal Data is stored. AC Doctor also uses third party infrastructure services for content-delivery, attack mitigation, cloud software for internal operations, and distributed domain-name services. AC Doctor also uses third party cloud management platforms for performance optimization, security, and scalability solutions.
AC Doctor may use third party services to monitor the use and behavior of its components so its performance, operation, maintenance, security and troubleshooting can be improved. Which Personal Data is processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of AC Doctor.
AC Doctor uses third party services to collect data such as consumer purchase information. This data is used to provide personalized recommendations and optimize marketing strategies. AC Doctor also may use Personal Data for logistics and tracking.
Where applicable, by registering or authenticating, users allow AC Doctor to identify them and give them access to the Service, and process online forms securely.
AC Doctor uses third party services to inform, optimize and serve advertising based on your past use of the Site. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the third-party partners that manage the remarketing and behavioral targeting activity.
AC Doctor shares your Personal Data with third-party service professionals in connection with performing the Service so that those third parties may contact you to offer you products or services or to otherwise fulfill your service requests. We may also sell to a third-party service professional or other businesses the Personal Data you have provided so that the third party can contact you about your HVAC/R service needs. When you provide information directly to us to be shared in this way, we get your consent at the time of collection. You have the right to direct us not to sell your Personal Data at any time after it is collected consistent with the United States Privacy Rights section below. Please note we may not be able to prevent a third party from contacting you after they have purchased the information before you exercised the right to opt-out of the sale of your Personal Data and you may need to contact the third party directly.
Some of the ways in which we share personal information for targeted advertising may be considered “sales” or “sharing” under U.S. state privacy laws. We may share the following categories of Personal Data for purposes of targeted/cross-context behavioral advertising or otherwise “sell” for non-monetary consideration: identifiers (such as full name, email address, mailing address, device identifier, and IP address). No mobile data information will be shared with third parties/affiliates for marketing/promotional purposes. The types of third parties to which Personal Data is sold or shared are AC Doctor’s parent corporation and its parent corporation’s subsidiaries and affiliates, unaffiliated partners of AC Doctor or its parent corporation’s subsidiaries and affiliates, third-party advertisers, and some analytics vendors. The purposes for which we sell/share this information include: targeted marketing, showing you relevant ads while you browse the internet or use social media; marketing, advertising, certain types of analytics, or similar purposes.We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.The Services we offer are all directed to people who are at least 16 years old or older. If you are under the age of 16, you are not authorized to use the Services. If you would like to opt out, please see the relevant information stated in this Privacy Policy.
Your Personal Data may be used for legal purposes by AC Doctor, in court or in the stages leading to possible legal action arising from improper or disputed uses of the Service. AC Doctor may be required to reveal Personal Data upon request of public authorities.
Your Personal Data may be used or shared with third parties to detect security incidents or to prevent or protect against malicious, deceptive, fraudulent, or illegal activity.
In addition to the information contained in this Privacy Policy, AC Doctor may provide you with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, AC Doctor and any third-party services may collect files that record interaction with AC Doctor (System Logs) or use for this purpose other Personal Data (such as IP Address).
More details concerning the collection or processing of Personal Data may be requested from AC Doctor at any time. Please see the contact information at the beginning of this document.
You have the right, at any time, to know whether your Personal Data has been collected, stored, used, or disclosed and can consult AC Doctor to learn about your Personal Data contents and origin, to verify your Personal Data accuracy or to ask for your Personal Data to be supplemented, canceled, updated, or corrected, or for the transformation of your Personal Data into anonymous format or to block any data held in violation of the law, as well as to oppose the treatment of your Personal Data for any and all legitimate reasons. Requests should be sent to AC Doctor through the link above at the top of the document.
Some states have enacted laws to provide certain privacy rights for their citizens, but AC Doctor uses reasonable efforts to provide most of these rights to everyone using the Service, regardless of their specific state of residency. Please note that these rights are subject to verification and there may be legal reasons we are unable to fulfill a certain type of request in your case. If so, you will be notified in writing and be allowed to appeal the denial.
The following is a list of privacy rights you may exercise with respect to your Personal Data that AC Doctor may have, including but not limited to, rights afforded under the California Consumer Protection Act (“the CCPA”):
The right to access and know the categories and types of Personal Data collected by AC Doctor, the purposes behind the reason of collecting the information, and with which third parties we may sell or share your Personal Data.
The right to correct inaccurate Personal Data and delete Personal Data under certain circumstances.
The right to limit AC Doctor’s use and disclosure of Sensitive Account Information.
The right to opt out of the Sale of Personal Data, targeting, and/or profiling. The CCPA’s statutory definition of the term “sale” is broad and may include interest-based advertising. You are provided with preferences to opt out of tracking for advertising on the Site by setting your preferences when prompted. You will need to configure your preferences for each device/computer and each web browser used to access the Site. Cookies are used to store saved preferences, when you clear all cookies from a browser, the preferences will need to be configured again. We do not use Personal Data for profiling, but you have the right to opt out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects.
AC Doctor will not discriminate against you for exercising any of these rights, in line with your rights under the CCPA or other applicable state privacy laws.
If you choose to exercise your rights, contact AC Doctor using the link above at the top of the document. Acknowledgment of your request will be provided within ten business days, and a full response can be expected within forty-five calendar days or provide notice of extension up to 90 days in writing.
Only you or an authorized agent may make a request related to any Personal Data. In order to respond to requests for accessing or deleting Personal Data you may be required to provide proof of identification or additional information. Designation of an authorized agent can be provided through written permission along with identity verification or through proof of power of attorney.
AC Doctor reserves the right to make changes to this Privacy Policy at any time by giving notice to you on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If you object to any of the changes to this Privacy Policy, you must cease using the Service and can request that AC Doctor erase your Personal Data. Unless stated otherwise, the then-current Privacy Policy applies to all Personal Data that AC Doctor has about you.
Personal Data
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Usage Data
Information collected automatically from the Site (or third-party services employed by AC Doctor), which can include: the IP addresses or domain names of the computers utilized by you who use the Site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by you, the various time details per visit (e.g., the time spent on each page within the Site) and the details about the path followed within the Site with special reference to the sequence of pages visited, and other parameters about the device operating system and/or your IT environment. Usage Data also includes email interactions, such as whether you open an email sent by us or click any links provided in such emails.
Data Subject
The legal or natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by AC Doctor to process the Personal Data in compliance with this Privacy Policy.
Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association, or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of the Site. The Data Controller, unless otherwise specified, is Watsco Ventures LLC d/b/a AC Doctor.
AC Doctor is based in and operates in the United States. Our Service and the acdoctor.com website or any website or mobile application owned/operated by Watsco Ventures LLC d/b/a AC Doctor is not directed or intended for users outside the U.S. Please be advised that if you are located in the European Union or another region with laws related to data collection and use that may differ from U.S. law, any personal information you voluntarily submit through the websites and which is transferred to the U.S. may not have the same level of data protection as that provided by your home country. In all cases, AC Doctor will take appropriate measures to protect your personal information in accordance with the standards described in this Privacy Policy.
This Privacy Policy relates solely to acdoctor.com and the Service provided by AC Doctor.
Latest update: September 12, 2025