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|Name: Not Happy
Date: Jul. 17, 2012
Did this contractor actually perform work for you? Yes
Finally, please tell us about your experience with this contractor:
Dont trust the owner. He may be a smooth talker. Get everthing in DETAILED writing if you use him because he will not honor any warranty work. Even with warranty he will charge you. Stay away if at all possible but I definitely don't want anyone else to go through what I went through. Check his license status as well. Get a few estimates and as a lot of question if you use Manuel Torres.
Response From Company
I have been in business for 8 years. Since day one, my policy is to give each customer a detailed contract of the work to be performed and all warranty terms and conditions. The 5yr. parts and labor warranty specifies that the unit be serviced twice a year by Superior Systems and was signed by Mr. Naveed Aslaam. Mr. Aslaam neglected to follow the terms of the contract and did not have his unit serviced. Because I strive for 100% customer satisfaction, I scheduled an appointment to service the unit. Mr. Aslaam expected that my company service his unit immediately during the 4th of July holiday. I was unable to accommodate his time frame; Mr. Aslaam chose to hire a different company to complete the service after the holiday. Mr. Aslaam is now angry and expects that my company is responsible for the fee charged by the other company. I regret that Mr. Aslaam is an unsatisfied customer; however, I will continue to use the same standard contract as it has worked well for the other 99% of my customers.